Frequently Asked Questions
What is Galaxy Digital?
Galaxy Digital is a platform to view and sign up for current volunteer opportunities available throughout GRACE.
How do I set up my Galaxy Digital account?
New volunteers should click here to get started. You can also click SIGN UP in the upper right corner and follow all the steps to create your profile. View step-by-step instructions to learn how to setup your account. It is recommended you set up your profile on a desktop or laptop.
What is the age requirement to volunteer? 
The preferred age for volunteers is 16 years of age. However, volunteer opportunities for those under may be available and listed on the opportunity. Some programs are family friendly and are noted. Volunteers 13+ must have their own Galaxy account.
What types of volunteer opportunities does GRACE offer?
GRACE offers a wide variety of volunteer opportunities. From sorting food, assisting resale operations, working with seniors, or help distributing toys during the holiday season, there are many opportunities to support our community.
Can groups volunteer?
Yes, groups can volunteer. Please visit the Group Volunteer page for more information.
Is there a dress code for volunteers?
We encourage volunteers to dress comfortably and be suitable for their assignment. GRACE reserves the right to ask a volunteer to leave should they not meet the dress code.
Upper Garments - Shirts should be durable, comfortable and allow for ease of movement. Revealing or inappropriate graphics or wording that may be offensive to others (examples: sexual, drugs, profanity, etc.) is prohibited.
Lower Garments - Work pants, jeans or 7” length shorts are acceptable. Baggy, ill-fitting clothing or drawstrings should be avoided to prevent safety hazards.
Footwear - Closed toe and heel shoes required; tennis shoes or boots preferred. Non-slip soles are recommended.
Why do you conduct background checks?
GRACE uses Sterling Volunteers to conduct criminal background checks. Background checks are required for those who come into close, regular contact with clients and those serving court ordered community service. Opportunities marked with 
denote a background check is required. Volunteers are not eligible to serve until the results of the check are returned and you are deemed eligible. Background checks may take up to 48 hours to process. Check your email
for status updates. 
Do I need to schedule a time to volunteer?
Yes, all volunteer opportunities need to be scheduled. You can view opportunities by program or from a list of all available opportunities. Click on RESPOND to sign up. Your Galaxy profile must be complete, and all qualifications including those for that opportunity must be met prior to service.
Do I have to log my hours while volunteering?
Yes, our volunteer hours are tracked and reported so that you know the impact of your service and so that we can recognize your hard work and support throughout the year! From Galaxy Digital’s Dashboard you can see the exact dollar amount your volunteer hours equate to.
How do I log my hours?
Check in and out using the volunteer kiosk at your service site. If there isn't one for your particular service opportunity (community garden, seasonal programs, grocery pickups, commodity distribution, etc.), you can download and use the Causer-Get Connected ™ app from Apple or Google Play Store. Each time you open Causer, be sure you are showing Logged In in the upper right navigation menu. Learn how to log your hours here.
If I fail to track my hours on site, or log them incorrectly, can I adjust them later?
Yes! You can add or adjust your hours at any time by choosing ‘Track Hours’ from the drop-down menu under your account icon. From there select “Add Hours” and follow the prompts. You can also check the box next to the submitted hours and click the ‘trash can’ icon to delete the hours previously submitted and resubmit your hours.
